Contact us

Contact us2025-08-08T02:01:51-07:00

Digital Printing Customization store

Company name:BLUE STAR TRADING LIMITED

Company Address: RM C,6/F,WORLD TRUST TOWER 50 STANLEY STREET CENTRAL HK

Email:smyhdz@163.com

Phone: +86 13962893451

send us a message

read the FAQ’s

Shipping Methods2025-08-06T20:40:28-07:00

1. Shipping Methods
We offer the following delivery options (availability may vary by region):
Standard Shipping: 14-21 business days (economy option)
Free Shipping: Available for orders over [40$ amount] (conditions apply)
Note: We may use [SF Express/ZTO/EMS/JD Logistics, etc.] for delivery depending on your location.
2. Order Processing Time
Orders are typically processed and shipped within 1-3 business days (excluding weekends and holidays)
Custom-made or pre-order items may require additional processing time (see product page for details)
3. Estimated Delivery Time
Shipping Method Estimated Delivery
International 14-21 business days (varies by country)
Note: Delivery times are estimates only and may be affected by customs, weather conditions, or carrier delays.
4. Shipping Fees
Free shipping for orders over [40 amount]
Actual shipping fees will be displayed at checkout.
5. Order Tracking
You will receive a tracking number via SMS/email after shipment
Track your package on [ http://129.211.184.131:8082/trackIndex.htm
https://www.17track.net/]
Contact customer service if tracking information doesn’t update
6. Important Notes
Please ensure your shipping address is accurate
Delivery times may be extended due to special circumstances (pandemics, natural disasters, etc.)
International orders may incur customs duties (recipient’s responsibility)

For any questions, please contact our Customer Service [+8613962893451/smyhdz@163.com].

[smyhdz] reserves the right to modify this policy. Any changes will be announced accordingly.

Return and Refund policy2025-08-06T19:46:47-07:00

Thank you for choosing our products! To ensure your shopping experience, we have established a clear return, exchange, and refund policy. Please read the following carefully:

1. Return/Refund Conditions
You may apply for a return or refund under the following circumstances:

The product has quality issues or is significantly inconsistent with the description.

The product was damaged during transportation (proof required).

All products on this website are custom-made (once production has begun, returns are not accepted unless there are special circumstances).

The product has not been used, unopened, or remains in its original packaging (some special products, such as underwear or food, may not support returns without reason).

2. Return/Refund Timeline
7-day no-reason return: You may apply for a no-reason return within 7 days from the date of receipt of the product. (Customized special items are not eligible for refunds).

15-day quality issue return/exchange: If the product has quality issues, please contact us within 15 days of receipt for resolution.

Beyond 15 days: Returns/exchanges are generally not accepted, but in special circumstances (such as severe quality issues), please contact customer service to negotiate a solution.

3. Refund Process
Submit Application: Log in to your account and contact customer service for processing.

Review and Confirmation: We will review your request within 1-3 business days and notify you of the outcome.

Return the Item: After approval, please return the item to the address provided by customer service (the item must be in good condition).

Refund Processing: Once we receive the returned item and confirm it is in good condition, we will process the refund within 3-7 business days (refunded via the original payment method).

4. Important Notes
Return shipping costs are borne by the responsible party (we cover costs for quality issues, while buyers cover costs for returns without cause).

The refund amount will be returned based on the actual payment amount (excluding non-refundable portions such as coupons and shipping fees).

If the product is damaged due to human error or improper use, a return or exchange may not be possible.

If you have any questions, please contact our Customer Service Center (phone/email/online chat), and we will be happy to assist you!

What are the advantages of buying this product?2025-06-01T19:26:47-07:00

Support customization, original design, corporate LOGO implantation, to meet the needs of home, hotel, wedding, gifts and other different scenes.Flexible adjustment of pattern, color and size, bid farewell to uniformity, so that each set of bedding is unique.

What process do you use?2025-06-01T19:26:06-07:00

Adopting imported digital direct spray technology, the pattern is fine without color set limitations, gradient, realistic, abstract style can be perfectly rendered.Environmentally friendly active ink, high color fastness, after many washings is still as bright as new, safe and non-stimulating, mother and baby grade material.

Is there a discount for large orders?2025-06-01T19:29:01-07:00

Customer is God, discuss with customer service on the chat page, we will give you a satisfactory answer!

What are the fabrics you use?2025-06-01T19:33:36-07:00

Most of us use 90 grams of brushed fabrics, guests who need other fabrics, please state their requirements with customer service.

Are you a factory or a third-party seller?2025-06-01T19:36:32-07:00

We are factory direct supply, no middleman earn price difference, the price is 20%-30% lower than the same type of products, focus on high-end products manufacturing, will never let you lose!

Do you have a requirement for starting order quantities?2025-06-01T19:40:02-07:00

We start from one piece, large quantity discount, factory direct shipment, can save you a lot of problems!

Are digitally printed customized products harmful?2025-06-01T19:41:59-07:00

We use environmentally friendly active ink, high color fastness, after many washes is still bright as new, safe and non-stimulating, mother and baby level of peace of mind materials

How do I customize my product?2025-06-01T19:58:03-07:00

You can click on the lower right corner of the online customer service, send your needs and the need to customize the product information, we will give you the shortest reply!

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