Privacy Policy

Effective Date: August 4, 2025
Thank you for visiting www.smyhdz.com (hereinafter referred to as “this Website”). We respect your privacy and are committed to protecting your personal information. This Privacy Policy aims to explain how we collect, use, store and protect the information you provide when using this Website, as well as the ways you can control such information.

1. Types of Information Collected

1.1 Personal Identification Information

When you register, place an order, subscribe to newsletters or contact us on this Website, we may collect the following personal information from you:
  • Name
  • Email address
  • Phone number
  • Mailing address
  • Payment information (such as credit card details, which are processed through third-party payment processors, and we will not directly store complete information)

1.2 Non-Personal Identification Information

We may automatically collect information about your use of this Website, including:
  • Your IP address
  • Browser type and version
  • Pages visited
  • Time and date of access
  • The URL of the website you came from
  • Device information (such as model, operating system)

1.3 Cookies and Similar Technologies

We use cookies and similar tracking technologies to enhance your website experience. Cookies are small data files stored on your device that help us identify your preferences and improve website functionality. You can manage or disable cookies through your browser settings, but this may affect the use of certain features of the website.

2. Ways of Using Information

The information we collect will be used for the following purposes:
  • Process and complete your orders
  • Provide the products, services and information you request
  • Communicate with you about order status, delivery information and after-sales service
  • Send marketing communications (if you have agreed)
  • Improve our products, services and website functionality
  • Personalize your website experience
  • Detect and prevent fraudulent activities
  • Comply with legal obligations

3. Sharing and Disclosure of Information

We will not sell your personal information to third parties. We may share your information with third parties in the following circumstances:
  • To complete your order (such as sharing your address with logistics companies)
  • Cooperate with service providers (such as payment processors, website hosting services), and these providers can only use your information within the scope of providing services
  • When required by law or to protect our legitimate rights and interests
  • With your explicit consent

4. Protection of Information

We adopt appropriate technical and security measures to protect your personal information from unauthorized access, use or disclosure. These measures include encryption technology, secure servers and access controls. However, please note that information transmission on the Internet is not completely secure, and we cannot guarantee the absolute security of your information.

5. Storage Period of Information

We will retain your personal information for the period necessary to achieve the purposes for which the information was collected, or in accordance with the period required by applicable laws. When the information is no longer needed, we will destroy or anonymize it in a secure manner.

6. Your Rights

Under applicable laws, you may have the following rights:
  • Access your personal information
  • Request correction of inaccurate personal information
  • Request deletion of your personal information
  • Restrict or object to our processing of your personal information
  • Data portability right (obtain a copy of your provided personal information)
  • Withdraw consent (if you have previously agreed to our processing of your information)
To exercise the above rights, please contact us through the contact information provided at the end of this policy. We will respond to your request within a reasonable time.

7. Third-Party Links

This Website may contain links to third-party websites. These websites have their own privacy policies, and we are not responsible for the privacy practices of these third-party websites. We recommend that you review their privacy policies before visiting these websites.

8. Refund Policy

8.1 Refundable Conditions

  • If the order is cancelled and production has not started, a full refund can be made; if production has started, no refund will be given.
  • If the goods are lost, damaged, etc. during transportation, a refund can be made after verification.
  • If the goods are misdelivered or missing due to our reasons, a refund can be made.

8.2 Refund Time

  • For cases that meet the refund conditions, the refund will be completed within 3 working days after confirmation.

8.3 Refund Method

  • The refund will be returned in the original payment method, that is, the order paid by any method will be refunded to the original payment account.

9. Shipping Policy

9.1 Production and Delivery Time

  • All products are manufactured in China, and the production time is 3-5 working days.
  • The logistics transportation time from the time of order placement to the United States is 9 working days, and the final delivery time is 5 working days. The overall time is calculated as 9 + 5 working days, and it is expected to arrive about half a month after the order is placed.
  • Please be patient, and we will try our best to ensure that the products are delivered on time.

10. Changes to the Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the “Effective Date” will be updated. We recommend that you review this policy regularly to understand how we protect your information.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us through the following methods:
  • Phone: 13962893451
  • Address: International Home Textile City, Haimen District, Nantong City, Jiangsu Province, China